GrandView Hotel, Lagos
How a Lagos hotel increased direct bookings by 180% with AI
Increase in Direct Bookings
Saved in OTA Commissions (6 months)
Reduction in Front Desk Calls
Customer Response Availability
The Challenge
GrandView Hotel was losing potential guests to OTA platforms (Booking.com, Hotels.ng) and paying 15-20% commission on every booking. Their front desk was overwhelmed with repetitive phone enquiries about room availability and pricing, and they had no way to capture leads from their website.
Our Solution
We deployed a WhatsApp AI chatbot that handles room enquiries, shows real-time availability, and processes direct bookings. We also built a modern website with an integrated booking engine and set up a Voice AI receptionist for after-hours calls.
“KampulseAI transformed how we handle reservations. Our WhatsApp bot alone brings in more direct bookings than our entire front desk team used to manage.”
Chioma Adeyemi
General Manager, GrandView Hotel