Why WhatsApp Is the Perfect Platform for Business AI
With over 50 million users in Nigeria, WhatsApp is where business happens. From ordering food to making payments, Nigerians conduct a significant portion of their daily transactions through WhatsApp.
What Can a WhatsApp Chatbot Do?
Customer Support: Answer FAQs, provide product information, handle complaints — all automatically, 24/7.
Order Processing: Accept orders, show menus or catalogues, process payments through integrated payment gateways.
Appointment Booking: Perfect for salons, hospitals, consultancies — let customers book directly through chat.
Lead Generation: Qualify leads through conversational flows, collect contact information, and route hot leads to your sales team.
Cost Comparison
A full-time customer service agent costs approximately ₦80,000–₦150,000 per month. A WhatsApp chatbot handles unlimited conversations for a fraction of this cost — and it never takes breaks, never calls in sick, and never has a bad day.
